Complaints

How to make a complaint

• By email: info@bmt-finanziamento.com
• Using the contact form, selecting the subject “Complaint”.

Please state your file reference (e.g. BMT-2026-000123), the facts and the solution you are seeking.

Response times

We acknowledge receipt within 10 working days and provide a full response within 2 months at most, unless there are exceptional circumstances, of which you will be informed.

Out-of-court resolution

If you are not satisfied with the response, or if you have not received a response within the time limit, you can refer the matter free of charge to the competent dispute resolution body indicated in the legal notice, before taking legal action.

Online dispute resolution (ODR)

Information on alternative dispute resolution bodies in the European Union is available on the European Commission’s consumer rights portal.